This page is an overview of our most important policies. It is not a comprehensive listing, and does not take precedent over any signed contract between you and My Fantastic Friend, LLC. If you register for services, you will be presented with a copy of the applicable contract for your review online. You are expected to read the contract in its entirety before agreeing to it.
Announcements
Announcements are sent by email. Owner agrees to check email frequently for the duration of the training program. In-person sessions may be postponed for inclement weather or trainer illness. We typically postpone if Howard County schools close or cancel evening activities.
Refunds
Private training fees are not refundable.
Pre-paid registration is required for group classes. Group training class fees are not refundable. If enrollment is cancelled a week or more before class is scheduled to begin, the client will receive credit on their account toward future services. Credits expire 3 months after the issue date. Class payments cannot be used for merchandise.
Cancellations and Makeups
Private training sessions may be rescheduled with no penalty up to 72 hours before the scheduled appointment. Appointments cancelled after this window has passed, including missed appointments, will not be credited. Appointments cancelled by My Fantastic Friend, LLC due to inclement weather or illness will be credited in full. Appointments cancelled by the client due to illness or medical emergency will be credited in full as well.
Group training classes must be attended on the dates and times the dog is registered for. If you miss a session, that session is forfeited. We will provide coaching during the next session to the best of our ability. If your dog is ill, you may attend class without him/her so that you keep up with the class material.
Equipment
Dogs should wear a regular flat collar and/or harness and a regular ~6 foot leash. For safety reasons, no extendable/retractable leashes are permitted. Prong, pinch, choke and shock collars are not permitted.
In-Person Group Classes
Only healthy dogs can come to class. Please make sure your dog’s vaccinations are kept up-to-date throughout the class and provide copies of veterinary & vaccination records. If a dog does not have a veterinary record on file of the required vaccinations, they will not be allowed into the facility. Dogs should be parasite-free. Owners should keep their dogs at home in cases of sneezing, coughing, diarrhea or other potentially contagious symptoms.
For puppy class: Puppies should be seen by your regular veterinarian and receive their first round of shots and deworming at least 7 days prior to your first session. Your puppy should be in good health, with the most recent fecal exam clear of parasites. We must receive your puppy’s veterinary and vaccination records for approval at least 48 hours in advance of your puppy’s first class.
For the safety of our clients and their dogs, please do not bring dogs who aren’t comfortable around people or other dogs to group class. Instead, consider private sessions. If we determine that your dog is unsuitable for the course in which you have enrolled, we will refund your course fee minus processing/bank fees. At their discretion, instructors associated with My Fantastic Friend, LLC have a right to refuse admission to or expel a dog/handler from class.
At their discretion, instructors associated with My Fantastic Friend, LLC have a right to refuse admission to or expel a dog/handler from class.
Children 8 and over may come to class as long as they remain with their parents throughout class, interact with their dog only, and follow trainers’ instructions.
Package Expiration Dates
All package sessions must be completed within the specified time frame. Any session not used within that time will be forfeited.
Private Training:
The 3-session package must be used within 2 months of purchase.
The 5-session package must be used within 3 months of purchase.
Behavior Consultations:
The 4-session package must be used within 2 months of purchase.
The 6-session package must be used within 3 months of purchase.
The 10-session package must be used within 6 months of purchase.
Day Training:
The 5-session package must be used within 1 month of purchase.
The 9-session package must be used within 2 months of purchase.
The 17-session package must be used within 3 months of purchase.
Separation Anxiety Packages:
The 2-week package must be used within 2 weeks of purchase.
The 4-week package must be used within 1 month of purchase.
The 8-week package must be used within 2 months of purchase.
Medical Concerns
In the case of senior dogs or dogs with orthopedic/and or other medical concerns, owner will consult with veterinarian before beginning training exercises.
Returned Check Fees
There is a $20 return check fee plus any fees My Fantastic Friend, LLC incurs to collect monies owed.